Last updated 23 February 2022 (v2.0)
The personal information we collect may include the following:
We may collect personal information either directly from you, or from third parties, including where you:
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
We collect and use personal information for the following purposes:
We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
(Sharing of your Information) We may need to share your personal information with third parties, including your medical providers that we work with provide you with our services. You consent to the sharing of your personal and sensitive information with these third parties as required to provide you with the services.
We may collect sensitive information about you during the course of providing you services. The type of sensitive information we may collect includes information about your or your child(ren)’s medical history, medical and physical health, racial or ethnic origin or religious beliefs.
We will only collect this sensitive information where you consent and provide us with this information, either directly or through your Childcare Provider. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services, including sharing your sensitive information with your Childcare Provider.
Your sensitive information may also be used or disclosed to comply with our legal obligations. This includes storing your sensitive information indefinitely to allow the Childcare Provider to comply with their legal obligations.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
Name: Privacy Officer