Take a look at your philosophy. Are the people in your team in line with what your service believes? Do you use your philosophy when recruiting? How can you find the ‘best fit’ using the philosophy as a tool?
How your educators are organised during the day isn’t just about ratio being maintained - it’s also about supporting children’s learning and development. Is everyone in the best spot for them? For the children?
Reflect on who the staff at the start and end of the day are - these are the people creating lasting impressions for your families. Are they your top communicators?
Do you have procedures and documentation to support your relievers to learn about the service’s processes, routines, families and children. Is it used, consistently, by everyone?
Your documentation and rosters should clearly demonstrate that the service is meeting staffing requirements at all times, including having a first-aid-qualified (and confident) staff member on duty at all times.
Wherever possible, children should know who to expect when they walk in the room each day. If you’ve experienced high staff turnover, consider the ‘why’. Do you conduct exit interviews, to find out why people are REALLY leaving?
One core element of QA 4 centres on management, educators and staff working with mutual respect and collaboratively, challenging and learning from each other, recognising each other’s strengths and skills - how is this demonstrated in your space?
Put yourself in the position of a new employee: what processes and systems do you have in place to make sure they feel welcome, and have what they need to be successful? More than a policy or checklist, what practices say ‘we are happy you are here?
Sharing tasks and responsibilities is important, but that has to come from the top. When things get rough, are your leaders on the front line? Why/why not?
If it’s not notions of care, empathy and respect for children, not just on paper, but shown in daily practice, QA 4 will be hard to meet. Think deeply about how you demonstrate these qualities in the day to day operations of the service.